titulo-faq
Why is it important that everyone knows how to swim, especially children?

Drowning is the leading cause of unintentional injury deaths for children ages 1 to 4.

Drowning is the second leading cause of unintentional injury deaths for children 1-14 years.

Drowning is the 5th leading cause of unintentional injury deaths for all ages in the United States.

 

“NDPA Organization”

How to know the level that corresponds to my child?

Our instructors can make a free test to determinate the level that better fits your child according to past experiences, in addition to the information that you may provide to us.

All children under the age of 3 years or older who are not yet potty trained, must use a non-disposable/reusable swim diaper in their lesson. NO DISPOSABLE DIAPERS ARE ALLOWED IN OUR POOL.

Is it ok to feed my child before the lesson?

If it’s possible, try to feed your child 1 hour 1/2 before the lesson avoiding dairy products.

What happen if I’m late for the lesson?

Your lesson will begin immediately upon your arrival for the remaining time. There won’t be make-up for incomplete lessons.

What happen if I miss a lesson?

If you miss a lesson and you would like to recover it, you will be charged a $15 rescheduling fee. We will reschedule your lesson depending on day and time availability.

We appreciate your understanding and cooperation.

There is not reimbursement for programs or lessons paid.

What happens if my child is sick?

We understand children can get sick anytime. Please call our staff members to let us know your child won’t be able to attend to the lesson. When you are ready to reschedule your class, please provided proper documentation from your doctor to avoid payments for make-up.

What time should I arrive for the lesson?

15 to 20 minutes will be time enough to prepare your child before the scheduled lesson.

What happens if it is raining?

In AcquaWorld is sunny time the whole year around! However there could be time where weather conditions are extreme such a hurricane warnings. You can contact us in this case and we will let you know about the measure we’ll be taking in order to keep everybody safe. Also we can keep you updated about the situation by e-mail or text message.

Is there a registration fee?

Registration is only $40 and it will be charge once every year while you or your child is an AcquaWorld swimmer.

How do I pay the lessons?

If you chose to keep your credit/debit card information in our safety portal, your monthly tuition will be automatically charged every month for the following month.

If you are suspending your lessons for vacation or travel, please inform to our staff members 15 days prior to the payment date and we can put on hold your monthly tuition and reschedule the lessons at your return depending on availability of days and time.

There is not reimbursement for programs or lessons paid. You will keep a credit for the amount paid and it will be used in further lessons.

Also you can make payment in check or cash.

What happens if my child starts to cry?

Remember that your child will be exposed to a new environment.

Our instructors are trained to calm and comfort your child providing a fun and safety experience where they can develop at their own pace and learn.

Can I wait for my child at the facility?

Yes, in fact you must remain in our facility if your child is attending to a lesson. We have an air conditioned waiting area and free wireless while enjoying a snack, beverage or just watching TV.

What do I need to bring to the lesson?

Towel, goggles, AcquaWorld’s swimming cap (available in our AcquaShop) and proper shoes and swimwear.

All children under the age of 3 years, or older children who are not yet potty trained, must use a non-disposable/reusable swim diaper in their lesson. NO DISPOSABLE DIAPERS ARE ALLOWED IN OUR POOL. (Swim diapers are available in our AcquaShop)OOL.

How do I pay the lessons?

If you chose to keep your credit/debit card information in our safety portal, your monthly tuition will be automatically charged every month for the following month.

If you are suspending your lessons for vacation or travel, please inform to our staff members 15 days prior to the payment date and we can put on hold your monthly tuition and reschedule the lessons at your return depending on availability of days and time.

There is not reimbursement for programs or lessons paid.

Also you can make payment in check or cash.